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Frequently Asked Questions
Answers to the questions we get most often: licences, HWID, downloads, payments and your account.
The quick answers first. If your question is not here, open a ticket and a real person will read it.
Getting started
2
1Where can I find the download link?
You can find the download link here:
https://project-infinity.cloud/downloads/
2Where can I find the free cheat code?
You can find the Free CS2 Cheat Code here: https://project-infinity.cloud/free-cs2-cheat/code
Technical
1
3I got an HWID error
You can reset your HWID here: https://project-infinity.cloud/hwid/
As Lifetime user you need to wait for a support member to reset your HWID. This is usally done within 24 hours.
Your account
1
4How do I delete my account?
You can request it yourself at https://project-infinity.cloud/account-deletion
How it works: you send the request, we email you straight away so you can stop it with one click if it was not you, and we review it. Once approved you get a second email and still have 24 hours to change your mind. After that the account is deleted.
Please be aware that this is permanent. We keep no backups of deleted accounts, so nobody can restore it afterwards, not you and not us. Your licences (including lifetime ones), loyalty points, store credit, purchase history, tickets and conversations are all gone for good.
Partnerships
1
5Information about sponsorship, partnership, or content creator/influencer collaboration programs and how such requests are handled.
Please provide your Channel Link / Instagram / Tiktok Channel. If you are a small Content Creator we will provide you a license and you will provide content for us. If you are a bigger Content Creator feel free to provide us ur pricing list for your services.
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Still stuck?
Open a ticket and we will get back to you. Include your account name and what you already tried.
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